Service Manager
Deutsche Bahn AG
6 d. temu

Offer :

  • Private health care with an option for a family coverage- Group life insurance- Subsidized sport cards, cinema and theatre tickets-
  • Structured training and development program- Clear career path- Work for a global industry leader- Various challenges at work-

    Great atmosphere- Opportunity to participate in the employee volunteering program

    Tasks :

  • Responsible for group of services (full lifecycle)- Ensuring issue-free operation on the basis of service management according to ITIL by takeover accountability of all service components and service dependencies -
  • Full responsibility for service budget, scope and quality - Plans and monitors the service budget and resources - Escalate in case of deviations -

    Act as a quality gate keeper to ensure operational readiness for changes / new releases / initial rollout in countries, e.

    g. as representative in Change Advisory Board - Manage the service design and maintain the related service catalogue items (incl.

    service description) - Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans -

    Implementation of IT Service Management processes for the responsible Services - Assurance of IT-based service quality accord to SLA / OLA -

    Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA -

    Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Management.

    Managing the processes to package, build, test and deploy changes and updates (bounded as release package)- Responsible for the handling of changes including service assets, configuration items and associated documentation-

    Responsible security management for the service components

    Requirements :

  • Fluent English language - Management experience for at least 4 years, preferable in IT environment- Proven experience in the area of ITSM and in-
  • depth knowledge of the processes of service management (ITIL- Experience with agile software development- Willingness to sometimes travel-

    Strong leadership skills - Willingness to learn and flexibility

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