IT Service Desk Agent with Portuguese
Capgemini
Katowice, PL
2 d. temu

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

  • Fluency in Portuguese (at least C1) and good knowledge of English (at least B2) mandatory
  • Knowledge of any of the following languages : French / German / Italian / Spanish will be an asset
  • Any prior IT-related experience would be an asset
  • Flexible to work in Shifts (24x7)
  • Must be able to learn and support new and quickly-changing technologies
  • Familiarity with a wide range of standard office automation products
  • Sound demonstrated knowledge of Service Desk procedures and process
  • Ability to prioritize workload to best meet customer requirements
  • What duties will help you grow?

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
  • Perform advanced troubleshooting and redirect problems to appropriate resource
  • Registering an incident and / or Service Request reported via email / phone in the ITSM Tool
  • What have we prepared for you?

    Space where you can develop yourself :

  • Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings : MS Azure, AWS, Google Cloud or ServiceNow.
  • You will have possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
  • Our legendary atmosphere :

  • We don't have s rigid dress code, but what we do have are awesome communities and world changing initiatives. There'
  • s always someone happy to start a day with a cup of coffee with you even virtually! We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!

    A lot of benefits :

  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit access.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.
  • Who are we?

    Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.

    Do you have any additional questions about our job offers? Check our Instagram ( capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours .

    Then, you can speak directly with our recruiters via Messenger.

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