The Promotional & Scientific Document Review Coordinator is responsible for supporting the material review process at the global, regional level and across ECP regional affiliates (Europe, Canada and Partner Markets).
The Review Coordinator partners with regional Project Owners across all functions at the regional and local level and with external agencies for planning future material review, to help optimize resourcing, document set-up, the review process and related operational support.
The Review Coordinator partners with Project Owners across all functions at the Global, Regional and Affiliate level, and with external agencies in the planning of future material creation, re-use and localization guidance and toolkits for Affiliate teams.
The Review Coordinator is responsible for providing expertise to internal and external stakeholders on correct metadata input, creating a placeholder and using the review process in the system.
This role works closely with Biogen’s Content Librarians and Veeva Vault users to support creation and localization of materials.
He / She continuously maintains, monitors quality and updates assets in Veeva Vault.
The Review Coordinator assists Project Owners as a point of contact for their Agencies and works collaboratively to guide the processes with respect to creation, updates, re-use and localization.
This requires working closely with Biogen’s Marketing, Medical, other teams and agency partners to ensure consistent classification standards and procedures are used.
The Review Coordinator is responsible for managing dictionaries within and for the DAM system.
He / she helps establish process standards, providing oversight of the governance that span Biogen’s International Organizational businesses.
The Review Coordinator supports the alignment of taxonomy and metadata across company stakeholders and establish and track KPIs.
The Review Coordinator analyzes the process execution, provides regular updates to the Commercial and Medical Ops teams and suggests improvements to drive efficiency.
The person is also to have the responsibility of ensuring that relevant work instructions, training material and guidelines are up to date and supports corporate compliance and the Standards & Governance office to conduct monitoring of the material review process.
On a daily basis, they interact with the regional teams, with the local affiliate teams, commercial, medical, legal and regulatory reviewers to ensure materials are expedited in the most efficient and lean manner.
He / she is responsible for keeping relevant training materials, QRC and guidelines up-to-date.
The Review Coordinator is also responsible for onboarding, planning and coordinating training of new team members on the materials review process and platforms (e.g. Veeva Vault).
He / She ensures that the processes comply with regional and local affiliate regulations or industry code impacting material review process.
Principal Accountabilities :
Drive the material review process at the regional and affiliate level and manage communication to affiliates for localization
Onboard and coordinate training for new team members on materials review, localization process and tools
Partners with material owners across all functions at the regional and local level, and with external agencies in the planning of future material review, to help optimization, to set up documents, review teams and the review operations.
Support Creation and Review process through tracking of key metrics through analysis and periodic dashboards and reports.
A minimum of 2 years of experience in handling material review process for a multinational pharmaceutical company and / or creative agency.
Experience of using electronic tools such as Zinc MAPS or Veeva Vault for the material review process is preferred.
Experience of using electronic tools such as Veeva Vault or other DAM for content management.
Demonstrated familiarity with metadata standards, communication standards and classifying systems
Broad knowledge of library tools, systems and resources in corporate organizations
Driven, highly self-motivated, confident, high-energy, bright and creative individual with desire and ability to own a high-profile part of the business.
Strong computer aptitude and ability to learn systems quickly. Strong attention to detail
Strong capability in juggling multiple projects and priorities so that deadlines are met while retaining consistently high-quality outcome.
Very good team player. Ability to develop strong network across company
Project Management experience and ability to work in cross-functional teams
Previous experience in Pharma industry is an advantage but not required
Shared Services / Global Business Services experience in delivering relevant service services to an international client base (either external or internal)
Bachelor’s degree or Internationally recognized qualification related to service area.
PC literacy : Interested and ability to quickly learn and productively use new software applications.
Proficient in English; additional languages are an advantage