Job Description :
Currently 3M Service Center EMEA is looking for the candidates interested in the position : Job title : CO Analyst - Credit & Collection (with Italian) Workplace : Wrocław, Śrubowa str.
creation and maintenance of reports; supporting the exchange of information related to the compliance with payment plans.
Analyst duties may also include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame.
The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization.
Responsibilities : Develop expertise on processes Responsible for monitoring work queues for new requests Responsible for completing assigned tasks within SLA targets Follow-up on process delays and / or coordinate activities required to complete assigned tasks within SLA targets Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements Responsible for reporting activities and SOX control Train / consult internal customer to obtain proper inputs Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays Provide reports to assigned business team to enable end-to-end process visibility Identify opportunities to improve data quality & reduce cycle time May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues May include training and deployment support pre and / or post go-live Responsible for escalation of issues if needed Could take on or assist with more specialist activities Continuous improvement of processes and Lean Six Sigma project coordination.
Positively contributes to and supports team efforts and objectives Other activities delegated by supervisor Act according to 3M regulation and policies Requirements : Bachelor's degree or higher from an accredited university 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and / or IT, dispute management and credit collection Fluent in English Additional foreign language skills (Italian) - at least at intermediate level Previous experience working with system based on Oracle Previous experience working within credit and control process Previous experience working with data quality- and familiarity with processes related to data management - preferred but not required Detailed oriented and enjoys working with operational processes Proactive attitude to the duties entrusted Collaborative Team player Analytical Our offer : Attractive compensation Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a dynamic, respectful, inclusive and friendly environment with open door policy Unique organizational culture focused on collaboration and problem solving Professional training and onboarding package Interested in our offer?
Apply now! Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na : www.3M.pl Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
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