Customer Service Specialist - Senior Process Associate - Finnish
Genpact
Katowice, Poland
6 d. temu

Responsibilities

  • To improve working capital through management of customer payment performance and trade term compliance.
  • Complete required tasks and gain approval for set up of new customers including payment terms
  • Reconcile customer statements and resolve any discrepancies with Cash Collectors / Cash Application team.
  • Review the AR ledger with 3rd party provider
  • Work with the shared service teams to ensure effective and aligned customer communication
  • Collaborate with shared service and other internal functions to ensure that customer claims are recorded within SLA’s set and support the resolution of deductions on customer accounts.
  • Provide timely response to escalations from Cash Collection / Cash Application queries.
  • Ensure compliance to all financial controls, completing periodic audits and providing information as required to client and external auditors.
  • Carry out credit profiling for new customers and request credit limit approval from the Credit Controller
  • Review existing credit limits as per established guidelines and propose credit limits (in case of changes) to the Credit Controller.
  • Proactive management of credit during seasonal times of the year.

  • Research customer information on credit profiling platforms
  • Review payment behaviour on previous credit limits
  • Evaluate credit risk
  • Provide evidence, assessment and where appropriate recommendation to approver on whether to hold or release customer orders blocked due to reaching credit limit.
  • Maintain reporting on payment compliance terms.
  • Provide timely and accurate communication to Sales teams regarding credit risks and payment delays.
  • Respond in a timely manner to requests and queries from Sales, Supply Chain and Finance teams.
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduate, preferably B.Com
  • Strong analytical skills and attention to detail
  • Experience in credit management / credit profiling
  • Experience in Order to Cash operations or Supply Chain
  • Flexibility to work on any shift
  • Ability to identify issues proactively and troubleshoot in a timely manner
  • Excellent communication, influencing, interpersonal skills
  • Customer centric mindset, ability to challenge status quo
  • Good time management skills
  • Knowledge of Danish language C1
  • Preferred qualifications

  • SAP experience
  • Exposure to consumer goods industry
  • Experience in using PowerBI reports
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy
  • As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

    Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

    Zgłoś tę pracę
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplikuj
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Kontynuuj
    Formularz wniosku