Team Lead for Service Desk, Warsaw
Nordea Bank
Poland, Warsaw
9 d. temu

We are looking for a Team Leader for IT Service Desk Team to lead a team of skilled and motivated Service Desk Specialist.

This is an exciting opportunity for you to support us in implementing the IT Operations Strategy by providing a wide-ranging level of support, maintaining, developing the competences and optimizing the processes in the team.

Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking.

A digital revolution is underway joining us puts you at the heart of it. Working with skilled, international teams in a fast-

paced and inspiring working environment, you’ll play a part in making us truly digital. More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw.

You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?

The offer

IT Service Desk is responsible for the first level IT Support and for second level incident management and IT problem management for end user issues.

IT Service Desk strives to deliver great 1st level service and support towards our end-users with a great customer experiences. What you'll be doing :

  • Maintain, develop the skills and optimize the process in the team
  • Daily operations - managing escalations (also outside standard business hours)
  • Improving the efficiency, securing quality and delivering at the agreed service level resulting in high end-users’ satisfaction
  • You will be a part of cross-border management team and you'll report to Head of IT Service Desk. Your team will be located in Warsaw, but supports Nordea end users cross-border 24 / 7.

    Who are you

    Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table.

    You’re dependable, willing to speak up even when it’s difficult and committed to empowering others. Your profile and background :

  • At least 3 years of experience in a leadership position in an IT area, preferably IT Service Desk
  • Good knowledge in the ITIL framework and Service Management
  • Ability to build partnership relations with stakeholders and other teams across the organization
  • Bachelor's or Master's Degree
  • Fluency in written and spoken English
  • Pragmatic approach to problem solving
  • Analytical skillsGood communication skills
  • If this sounds like you, get in touch!

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