Junior Technical Support Specialist
Motorola Solutions
Krakow, Poland
5 d. temu

Job Description

Key responsibilities of a Junior Technical Support Specialist :

  • As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.
  • Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges.
  • Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer.
  • Most of the customer issues are complex and they will require from you excellent analytical skills. You will support different radio communications technologies (e.
  • g. TETRA, LTE) and video solutions. You will use Kepner-Tregoe problem-solving methodology.

  • You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
  • You will work with a variety of verticals, mostly within governmental but also commercial space and your fluency in English and German is a must (for example you will support German Federal Police, UK Police and Public safety organization in Norway and Austria to name a few).
  • It may happen that some issues cannot be resolved remotely and you will be required to
  • travel to the client site (1-2 times per year). You also need to be prepared for a on-call duty (1-2 times per year)
  • Basic Requirements

    As a Junior Technical Support Specialist you will require :

  • Excellent verbal and written communications skills in German.
  • Excellent verbal and written communications skills in English.
  • Analytical mindset.
  • Bachelor’s or Master’s degree or equivalent.
  • Some experience in technical support or telecommunication is an asset.
  • None

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