Business Services Delivery Manager, Western Europe (m/f)
Westwing Home & Living
Warsaw, Poland
3 d. temu

The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our more than 1 million active customers in 11 countries.

In only 9 years on the market, we have grown to more than 267 million Euros in annual revenue. More importantly, the opportunity ahead of us is massive.

The Westwing team is the secret to our success. Our more than 1,100 team members balance creativity and style with innovative technology and strong business fundamentals.

We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.

Do you think this could be you? To pursue our ambitious growth strategy, we are looking for a Business Services Delivery Manager , Western Europe (m / f) .

In this position, you will work within our Shared Service Centre located in Warsaw, Poland cooperating with commercial leaders of Shops and Clubs across Europe.

Your responsibilities will be to :

  • Lead our teams delivering content to our flagship WestwingNow shop and Westwing Clubs across Europe.
  • Ensure top quality, competitive time-to-market and efficiency of related processes.
  • Work closely with various stakeholders, aligning business goals, priorities and costs.
  • Drive continuous improvements of processes and lead key transformation projects.
  • Cooperate with the IT / TECH teams on systems enhancements & innovations.
  • Grow our talents and contribute to the Business and SSC development.
  • You come with :

  • Decent experience and track of records in leading diversified teams.
  • Passion for operations, service delivery, processes and high quality.
  • Great relationship and communication skills including remote leadership and cooperation.
  • Teamwork attitude.
  • Strategic mindset and eagerness to constructively challenge status quo.
  • Excellent English (spoken and written).
  • E-commerce, Home & Living or SSC experience would be a great asset.
  • Interest in working with an international, multicultural team and ability to understand different cultural perspectives and norms.
  • We offer :

  • A key leadership role in an established yet growing Shared Service Centre delivering Operations services across Europe.
  • Great environment for you to further grow as a leader.
  • Insight and Influence on the inner workings of a fast-growing eCommerce company.
  • A highly talented, dynamic, and international team.
  • Perfect office location in the city centre.
  • High discounts on our inspirational Westwing site.
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