Technology Lead
Infosys
Wroclaw
6 d. temu

Your role

In the role of an IT Recruiter, you will be a part of our EMEA Talent Acquisition team based in 6 countries across 2 continents.

You will interface with key stakeholders and apply your recruitment proficiency across different stages of the Hiring Life Cycle.

You will play an important role in building our organisation with us. You will be asked to deliver experienced candidates, support their interview process and secure the best candidates’ experience.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Areas of work

  • Windows 2008 R2 / 2012 / 2016 administration
  • Install and configure application monitoring and analytics tools
  • Implement the log analytic tools and provide right analytics to customers
  • Proactive problem management - providing solutions to technical and operational issues
  • Responsible to build and implement security guidelines
  • Running the service operations in close cooperation with other IT process owners and service owners
  • Automate regular activities
  • Implement the changes one various environments and support go-live activities
  • Responsible to auditing incidents, changes and problem requests and providing feedback to team
  • Responsible for SLAs / KPIs and service quality
  • Prioritizing the team activities and changes
  • Responsible to bring service improvement ideas and to implement in service
  • Providing technical consultation to customers and service teams on various technologies used in middleware service and integration components
  • Service definition, scoping and policy formulation : provide inputs to data center in order to design a scalable and robust architecture
  • Admin model, work-flow, monitoring and reporting framework : provide inputs in order to ensure that service deliverables are met with as defined in the SLA
  • Technology Resources Hardware, software, data communication, consumables and services : Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems
  • Capacity Management : monitor and review capacity metrics and present to location manager in order to ensure services are delivered within the defined thresholds set in the capacity management plan
  • Service management plan : implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service
  • Service level management and service reporting : monitor and report on IT services SLAs in order to maintain and improve service quality.
  • Review DC support and operations effectively in order to achieve service level compliance

  • Supplier management : Review performance with vendor managers and DC and present to location manager in order to ensure vendor meets compliance levels
  • User communication and updates : Communicate IT service policies and processes, service availability, service reporting.
  • Configuration management : Maintain accurate configuration information in order to ensure the data accuracy of IT services components and related infrastructure in the location
  • To be successful in this role you should have :

  • Managed small to medium teams delivering / managing IT operations. Should be hands-on in terms of technology.
  • Have an understanding of processes and quality aspects
  • Knowledge of IT asset management, incident / request management, problem management, change / release management, Availability and capacity management.
  • Good understanding on VM, OS, Network, storage and general datacenter technologies.
  • Strong knowledge of Storage, Backup and Network
  • Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis
  • Technical knowledge :

  • Knowledge of administering HP / Dell / IBM System X infrastructure.
  • Knowledge of Microsoft Azure technology.
  • Deep experience Customer Handling and stakeholder management.
  • Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions
  • Ability to drive Service Improvement programs and drive service quality improvements.
  • Familiarity with working on small proposals, billing and charging topics
  • Understanding of service level management process, related agreements SLA / OLA and workflow steps.
  • Polish and English language required
  • Personal

    Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include :

  • High analytical skills
  • A high degree of initiative and flexibility
  • High customer orientation
  • High quality awareness
  • About Infosys

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

    With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey.

    We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

    Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

    www.infosys.com to see how Infosys can help your enterprise navigate your next.

    All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.

    Infosys is proud to be an equal opportunity employer

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