Job Description :
Alphanumeric is hiring licensed Healthcare Professionals (Nurse or Pharmacist) to work remotely on a Covid-19 Vaccine Contact Center supporting major life science organizations.
You MUST be based or willing to relocate to Portugal, Spain, Poland.
You MUST be fluent in English. This center supports several languages, and we are looking for Bilingual candidates :
Russian, French, German, Italian, Spanish, Arabic, Turkish, Ukrainian, Polish, and others
As a call center Nurse / Pharmacist you will report to the Team Lead. Primary responsibility will be to answer inbound calls from health care providers (HCPs), patients, and others regarding vaccines and communicate complex medical information.
Highlights of the role :
Paid training on pharmaceutical products as well as support processes
Monthly internet allowance
100% Remote Work - candidates can be based either in Poland, Spain, Portugal or UK
Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient education
Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
Certificates, License information
Health Care Professional with practice in nursing pharmacy or other health care fields (Example Nurses, ASN Degree, BSN, Pharmacist, PharmD)
2-3 years related customer service or pharmaceutical experience.
Ability to work in flexible shifts once required (the work is always from home)
Vaccines experience preferred