Receive and handle incoming email / telephone assistance requests.
Provide installation support for customers and field support engineers.
Analyze and resolve all issues associated with general operation and administration of the VitalQIP family of products.
Provide information, workarounds or available fixes to resolve these issues.
Identify and characterize product defects. Forward defect packages to Engineering.
Provide support for internal department processes, systems or special projects, as required.
Provide regular 24x5 support for customers around the world at three shifts throughout a 24-hour period
Participate in weekend & holiday on-call rotation
Working in a 24x5 environment is critical to the success of the team and the satisfaction of customers. The candidate must be able to work well with other team members, receive constructive comments from others, assist in helping teammates, and contribute to the overall success of the team, rather than operate individually.
Qualifications General technical requirements include :
Windows and Unix system administration and troubleshooting.
Network Topology understanding of basic network design and operational principles and practices.
Troubleshooting ability to perform and communicate analysis on network management principles, applications and protocols.
Database / SQL knowledge (Sybase / Oracle).
Ability to troubleshoot Client Server and TCP / IP related issues.
Strong understanding of DNS, DHCP and IPAM.
Strong interpersonal and communication skills.
Strong English verbal and written skills.
Education / Experience :
BS / MS in Computer Science, Computer Engineering or equivalent.
Requires some experience with C / S, Networking or TCP / IP related issues.
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Nokia culture welcomes people as their true selves. Come create the technology to connect the world.