Job Description :
Goal of the position : The IT Specialist SharePoint provides technical support by chat and web tickets to 3M employees, contractors and vendors, on SharePoint technical issues and inquiries.
This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones.
Some degree of judgment required in resolving non-standard problems may be needed. Duties and responsibilities : Accepting web tickets and providing technical assistance following established procedures and guidelines.
Routing more advanced problems outside of established guidelines or scope to the appropriate support group. Utilization of the Knowledge Base to ensure all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
Acquiring and maintaining knowledge of relevant IT services / application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
Identifying problems and opportunities for improvement with components or processes used to deliver IT solutions. Flexibility to adapt to schedules within same shift or to a different shift in case required.
SharePoint Functional Development and QA activities as needed Office365 Apps, such as PowerApps, Microsoft Flow (Workflow Tool), SharePoint Accepting SharePoint user requests when bandwidth is available.
Requirements : Bachelor’s degree or Associate’s degree in Information Technology and / or Information Systems or other related discipline with accredited University / College Fluent in English Experience in PowerApps Development Experience in Microsoft Flow Development Experience with creating / maintaining Excel Macros / Visual Basic Technical and / or functional knowledge of Lotus Notes.
Advanced technical knowledge in Office 365 and One Drive for Business Advanced technical knowledge of SharePoint permissions (includes breaking hierarchy) Able to maintain SharePoint permissions using Active Directory Groups and SharePoint Groups Experience in manual QA Testing Experience with automated QA Testing is a plus Working knowledge of iOS mobile phone and iPad Working knowledge of IE 11 Browser, Chrome Browser, Edge Browser Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN and Citrix.
Excellent interpersonal, written and team collaboration skills. Our offer : Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a respectful, inclusive and friendly environment with open door policy Professional training and onboarding package Supporting your professional development, possibility to gain certifications / co-founding studies Supporting your work-life balance through being a part of community groups, CSR actions, volunteering Internal integration events Holiday Bonus Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na : www.
3M.pl Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review.
Before submitting your application you will be asked to confirm your agreement with the terms.