IT Service Management Specialist
ZF Group
Czestochowa, WP, PL
3 d. temu

We are looking for a new colleague to strengthen operational Service Management for the ZF IT Workplace, Infrastructure & Operations organization (WIO).

Your tasks

  • Implementation of cross-functional procedures to enable operational end-to-end service management
  • Provision of consultancy and support concerning operational management of WIO services
  • Own service performance reporting for different stakeholders
  • Driving continuous development and improvement of the WIO service portfolio
  • Contribution to special projects with focus on service performance, customer satisfaction, executive reporting and other
  • Your profile

  • Degree in business informatics, business economics or similar
  • 3+ years of professional experience in IT service management and / or IT related processes
  • Good English (to successfully communicate in an international work environment)
  • Knowledge of ITIL (certificate as an advantage)
  • Experience in project management and an international environment
  • Analytical and conceptual skills, experienced in facilitate business analysis, strong presentation skills
  • We offer

  • Exposure to modern IT technologies
  • Attractive career opportunities in an international environment
  • Private medical care, MyBenefit platform, discounts package on goods and services
  • Flexible working hours and very good working environment
  • Opportunity to work 100% remotely during the pandemic period (hybrid model of work afterwards 60% remotely, 40% on-site)
  • Relocation package (only to IT Center Poland headquarters based in Czestochowa)
  • Be part of our ZF team as IT Service Management Specialist

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