At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Europe, the Middle East, and Africa (EMEA) Training team is looking for an Inside Sales Account Representative to join us in Warsaw, Poland.
In this role, you will become part of the Red Hat Training team, which is an award-winning and innovative team within Red Hat responsible for a significant financial contribution, increasing customer retention, and certifications that are regarded as some of the most desirable within the IT industry.
You’ll be responsible for promoting new business and selling offerings and services of the Red Hat Training team in EMEA.
You'll conduct sales mostly over the phone while growing existing relationships and helping promote training bookings and revenue quotas within your specific territory.
As an Inside Sales Account Representative, you will also be responsible for managing forecasts, providing quotes, closing deals, and tracking data through Salesforce.
com (SFDC). You'll need to be great at engaging management decision makers and building relationships over the phone.
Primary job responsibilities
Upsell courses and certifications to new and existing customer bases; as an example, imagine a situation in which you are selling the next course in a curriculum to former course participants Profile contacts and generation leads from an available academic database
Meet assigned sales quotas, grow and renew existing customer relationships, and acquire new business
Provide follow-up activities to support the Red Hat Training team’s marketing campaigns
Use all available promotions, special pricing offers, and bundles to maximize revenue and bookings
Work with the training business development managers and key account managers to identify, define, and set up corporate training plans
Send proposals and quotes of specific solutions to gain new customers and upsell existing accounts
Answer sales queries over the phone and via email and process leads in accordance with Red Hat's service-level agreements (SLAs)
Share the responsibility of answering general incoming phone calls and email inquiries
1+ years of inside sales or telesales experience with a record of achieving your goals within an IT environment
Fluent written and verbal language skills in English and Polish
Experience handling opportunities, reporting, and implementing plans against the reported forecasts
Understanding of solutions selling methodologies
Ability to engage management decision makers and stakeholders at any level over the phone; the calling time will take up to 50%
Ability to clearly and effectively present information, demonstrate procedures, and answer questions
Ability to interact with customers and colleagues on different hierarchical levels using good persuasive skills
Motivated with an engaged approach to generating new business
Ability to follow processes and daily tasks consistently while maintaining a high level of attention to detail
Good organizational and presentation skills
Ability to work with many sales channels and routes-to-market
Experience using SFDC or similar customer-relationship management (CRM) system is a big plus