About Us :
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.
Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary :
The successful candidate will be the technical support expert responsible for the deployment of the BoilerOpt Coal Solution.
Jointly with the Implementation leader will be accountable for delivering the solutions within budget, on time and with customer satisfaction.
S)he must leverage industry experience, Coal Power Plant performance domain , Control systems experience and communication protocols skills, equipment knowledge, software know-
how, and customer satisfaction.
Essential Responsibilities : In this role, you will :
In this role, you will :
Deploy BoilerOpt digital solutions portfolio to Power vertical customers.
Support Implementation Leader to deliver the solutions both cloud or edge according schedule, within budget and with full customer satisfaction.
Field commissioning of BoilerOpt solutions.
Kick-off assessments to define project scope.
Support pre-sales activities for complex opportunities.
Create a trusted technical advisor relationship with our customer’s technologists and internal technical teammates.
Provide solid sw / hw technical architecture expertise to ensure proper solution design.
Help to provide vision, define system and application architecture, problem anticipation and problem-solving ability across the project execution.
Follow-up and technical coordination with different project stakeholders (M&D Requisition, Performance engineering) to support Implementation Leader in Project execution.
Validate final delivery to the client based on Contract requirements.
Identification of non-standard requirements, leading to solutions with Product and Development teams.
Establish a deep understanding of our customers business and technical needs.
Interface with all Pre-Sales Solutions Architects globally
Deftly manage customer expectations and satisfaction for assigned customer accounts
Deliver savings to your customer in the form of reduced coal costs and increase operating hours.
Jointly with Customer Success Engagement Manager support customers to leverage full advantages of BoilerOpt solutions portfolio among their plant fleet.
Qualifications / Requirements :
Basic Qualifications :
Bachelor’s Degree in business, science, engineering, technology or related discipline from an accredited college or university
Proven work experience on Coal Power Plants control systems & performance. Eligibility Requirements :
Legal authorization to work in Europe is required
Must be willing to travel 40%
Software oriented with the ability to quickly learn new technologies
Working English plus an additional language (Priority : Italian, Russian, French, German, Spanish)
Must be willing to travel approximately up to 40% of the time. EU Work Permit & EHS requirement as for EU Countries law (Annual Medical Certificate, Firefighting and First Aid Certificates, EHS trainings certificate, etc..)
Strong English language skills
Manages and possesses working energy
Desired : Technical Expertise : Industry experience in Power Generation. Field Commissioning experience is required. Operating experience in power plants, preferably on boilers.
Ability to read and understand P&ID, FCD, Logic diagrams, and other related engineering documents. Experience with DCS and PLC used in power plants (e.
g. ABB / Bailey, Emerson, Invensys, Siemens, etc.). Familiarity with data communication protocols such as Modbus and OPC.
Works well under pressure from multiple matrixed angles. Ability to work within a short cycle. Willingness and ability to work flexible hours as required.
Work efficiently without direct supervision, consistently demonstrating high levels of performance. Recognizes variations to the process and works to resolve independently.
Adapt to gaps or exceptions to the processes and adjust accordingly. Demonstrates ability to diagnose and solve intermediate to advanced issues.
Flexibility. Customer-facing skills : communication, respect, judgment, responsiveness.
Desired Characteristics :
preferably Power Generation CCGT and steam power plants) industry knowledge and skills :
Power Plant Controls,
Experience on Power Plants Operation & Maintenance
Significant expertise in SW / HW solutions at Controls Network level
Project Management experience
Monitoring Systems / Performance Monitoring Systems.
Basic understanding of Cloud & Edge Solutions
Familiar with Power Plant equipment
Has demonstrable expertise and understanding of one or more products.
Acts as a resource for others in solution design.
Knows best practices which result in higher adoption of solutions based on product capabilities.
Ability to communicate product capabilities internally and in customer facing situations.
Understands regional challenges for each product, and develops mitigation strategies for functionality gaps.
Can speak to key differentiators between our product capabilities and competing solutions
Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function;
Can be utilized to problem solve at customer sites as the GE representative
Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions;
links analysis to overall business objectives and strategies
Can instruct others on processes and procedures.
Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues.
Adapts to exceptions and develops new procedures and workarounds for others to use.
Resolves issues pertaining to scope, schedule and budget, or drive change management.
Defines quality requirements
Modifies processes to simplify
Business Acumen :
Pioneers how our technology solves customer problems from a technology and business perspective.
Knowledge of processes & tools critical to domain operations (e.g., regulations, standards, principles, etc.).
Has practical hands on experience as well as academic knowledge on the subject
Teaches others how to design and conduct a thorough client needs analysis and collect VOC data; Uses available client data to proactively identify possible needs before they are expressed by client;
Can use advanced data analysis techniques to synthesize and act on information
Serves as a coach / mentor to others on best practices for project delivery and execution; Acts as advisor to others in the area of customer satisfaction;
focuses on tangible and intangible benefits to ensure customer awareness and satisfaction
Locations : Germany, Italy, Poland, Russian Federation, Spain, Switzerland, Turkey, United Kingdom; Belfort, Baden, Frankfurt, Barcelona, Madrid, Milan, London, Warsaw, Moscow, Ankara.