Technical Service Engineer
proALPHA Group
Krakow, Poland
3 d. temu
source : Just Join IT

Active Directory (nice to have)

ERP (nice to have)

VMware (nice to have)

ServiceNow (regular)

Windows Server (regular)

As a Consultant at proALPHA, you will advise and support our customers in technical and system-related matters. Whether via e-mail, telephone or remote access : you analyze, process and solve complex problems with a broad repertoire of different tools.

In doing so, you will use our knowledge base, which is filled by means of KCS (Knowledge-Centered Service), and expand it collectively and demand-based together with our knowledge workers.

Through your collaboration with the development department, systems engineering, quality management, documentation and product management, you will thus form a central interface between the software and the customer.

  • In a partnership-based cooperation with customers, you will develop solution proposals for complex problems and provide smaller consulting services
  • This includes systematic research in our internal knowledge databases, analysis on the customer system as well as reproducing customer issues in our reference systems
  • You will support our customers in setting up and configuring their proALPHA environments
  • Detailed and complete documentation of your solutions and work progress round off your work
  • Your profile

  • You have successfully completed your technical training (e.g. IT specialist for system integration) or your studies in the IT field (e.
  • g. business informatics).

  • You have relevant professional experience and initial knowledge of ERP or merchandise management programs and stand out due to your affinity for IT and IT-related issues
  • Initial experience in List & Label and the proALPHA document management system would be desirable, but is not a must
  • You are flexible and open to shift work
  • You use your expertise and analytical skills to provide the best possible customer service and accept constantly changing and exciting tasks as a challenge.
  • You align your actions with the needs of our customers, signal a willingness to serve and communicate tactfully and confidently in English and Polish or German
  • You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now!

    Your benefits

  • Work-Life-Balance : flexible working hours, home office option, benefit programs (multisport card)
  • Training and development : induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security : permanent employment contract in a company that has been developing continuously since its foundation (B2B contract is possible), attractive salary
  • Company culture : flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment : modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)
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