Customer Experience Analyst/Consultant (CN)
Accenture
Wroclaw, Poland
3 d. temu

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

Across the globe, one thing is universally true of the people of Accenture : We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live.

It is personal to all of us. Julie Sweet, Accenture CEO

Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world.

No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value.

We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw.

Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

Join our world class capabilities and experience unique opportunities to grow your skills with us. Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

CS&S team :

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department.

The team provides transformation services across three key offerings : Living Marketing, Connected Commerce and Next-Generation Customer Care.

These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations.

Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.

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