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At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network technology as a key part of the CTI Global Command Center Operations Team.
As the Network Analyst you will run IT Service orientated coverage within Citi network infrastructure to reduce or mitigate any actual or potential outage to our supported businesses.
This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Network Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Infrastructure Technology and ability to quickly learn multiple platforms, toolsets and processes.
Role and Responsibilities : In this role you will be responsible for monitoring Citi Network infrastructure via centralized monitoring toolsets, provide professional first line support for our internal customers and coordination of service restoration activities.
This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
Knowledge, Skills and Competences : That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload
Experience & educational preferences :
If you will impress us during the interview but do not meet these criteria, we will still consider you for the role, provided that you have the necessary skills and experience.
Citi is an Equal Opportunities Employer