Senior OTC Associate with German Moen
Smith & Nephew
Wroclaw,POL
4 d. temu

Responsibilities :

AR processing (Collections team) :

  • Collecting cash in accordance with collections policy
  • Unapplied and unidentified payments handling
  • Dispute management and drive to resolution
  • Block Order release management
  • Credit limit management
  • Analyzing Customer account
  • Creating dunning letters
  • Replying to the customer queries on the phone and via mail
  • Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
  • Resolve all appearing issues and queries
  • Possess accountancy systems related knowledge (SAP)
  • Communication and CRC :

  • Resolve accurately and on time all customer and internal customer queries received
  • Escalate queries / issues in the timelines and guidelines provided
  • Keep customer focused and follow formal rules of customer communication
  • Communicate all relevant information and enquires to the appropriate teams
  • Handle and follow-up all e-mail communication within set timelines
  • Follow e-mail etiquette, handle queries within 1 day, always answer phone calls
  • Aplikuj
    Dodaj do ulubionych
    Usuń z ulubionych
    Aplikuj
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Kontynuuj
    Formularz wniosku