Support Engineer (OCS / Prepaid Systems / VAS systems)
TeamQuest Sp. z o.o.
Warszawa, Polska
‎6 godz. temu
source : Jobs.pl

A Swedish company employing over 500 people, with a local presence in more than 40 locations. They have a platform in the cloud that supports different channels n a huge amount per year.

They are proud that they can cooperate with the largest and most demanding clients in the world, including some of the largest US technology companies as well as mobile operators around the world.

The company is rapidly growing. Their success depends on the talent and motivation of employees, and the loyalty of customers is based on trust.

Their clients all over the world rely on their technology to engage and delight their clients. The architecture is adapted to the client's needs.

Their clients appreciate the tools and technologies that they provide to create richer messages, with images and videos, to transform notifications into conversations.

Due to the continuous development of the company, they are looking for the following people to their team :

Requirements :

This is a technically demanding role where you will support one of our largest customers. Therefore, it places high demands on your technical competence.

Since you will build relationships and strengthen our ties with operators, we see that you are solution- and collaboration-oriented, find it easy to build strong relationship and convincing.

  • 5 years of experience in telecom industry
  • Solid technical Telecom experience
  • Experience of Unix / Linux based systems
  • Worked in OCS / Prepaid Systems or VAS systems (eg SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
  • Experience of IP networks, Diameter, Sigtran / SS7
  • Fluency in English
  • Additional advantages :

  • Fluent in Swedish
  • We offer :

  • Attractive salary
  • Cooperation based on B2B with paid leave (25 days)
  • Opportunity to cooperate on the basis of a contract of employment
  • Work in the center of Warsaw in an office covering about 280 m2, which is a space for 25 employees
  • An office with a space to relax, including a sofa and darts
  • Car and bicycle parking
  • Morning office snacks
  • A sports budget to use during the year
  • Work with an international team
  • Occasional remote work
  • Integration excursions, including family events
  • On Thursdays, the appointed time for coffee together
  • On Friday "beer o'clock"
  • Work-life-balance
  • Responsibilities :

  • Provide qualified support to the specific Operator you are working with
  • Maintain a relationship with the Operator so that they are satisfied with Sinch
  • Coordinate between the Operator and Sinch
  • Support the rest of the support team in other tasks when the workload allows it
  • Additionally :

    You will be part of a team of 22, spread globally but with a nice internal spirit. In addition to your immediate team and the specific operator, in this role you will work closely with the Sales, Engineering and Product team.

    Normal working hours are weekdays, but the role includes that you participate in a rotating on-call schedule for 24 / 7 Emergency support a few weeks a year.

    We kindly inform you that we will only respond to selected applications.

    TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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