Dispute Senior Specialist with Spanish
Capgemini Service
Kraków, małopolskie, Polska
6 d. temu
source : Praca

What duties will help you grow?

  • Analyses the ledger of deductions and dispute, researches and resolves complex deductions and disputes;
  • Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process;
  • Researches client specific disputes and deductions for validity ;
  • Raises credits for valid queries, reviews account reconciliations and approves credits raised by team members
  • Recruitment process for this position and onboarding trainings are conducted online.

    What do you need to start?

  • Fluent Spanish;
  • Intermediate level of English (B1) as a minimum;
  • Previous experience in Dispute;
  • High level customer service skills and very good communication skills;
  • Very good analytical skills, able to prepare analysis and reporting;
  • Ability to improve the process;
  • What have we prepared for you?

    Personal and professional development :

  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings : Excel, VBA, RPA, customer care and more.
  • Our legendary atmosphere :

  • We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women Capgemini, Foreigners Community) and world changing initiatives like Grant Program.
  • We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!

    A lot of benefits :

  • Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more.
  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.
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