Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.
In 2015, Bain & Company opened the GlobaL Business Services (GBS) Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa.
Bain is consistently recognized as a Great Place to Work (Glassdoor #1 in 2020).
Based in Bain Global Business Services Center (GBS) in Warsaw, part of the GBS Management team, the role is to define the GBS scope and service levels required in agreement with a subset of offices.
This role also encompasses defining full potential and driving roadmap to reach it in those offices, as well as owning full service delivery within the agreed scopes.
Regional Human Capital Team Leaders manage a team within Regional Human Capital Operations in compliance with agreed service levels, approved budget and GBS policies.
Regional Human Capital Team Leaders also provide services to supported offices for an allocation of their time agreed with GBS Management.
Such services can be on any GBS Service line :
Reporting and HC analytics
Recruiting and onboarding
Responsibilities : Service Delivery
Full ownership delivery of agreed GBS scope and full potential roadmap in allocated offices.
Monitor service levels for his / her team and drive execution of action plans, when required.
Drive a strong service culture and make Professional Standards, Operating Principles and Best Demonstrated Practices understood and applied.
Set-up and monitor quality control processes to ensure zero-defect attitude for operations
Monitor / approve absences and holidays; work with HR to address any absence issues.
Regularly assess workload and run efficiency / productivity improvement initiatives, where necessary.
Organise backup to ensure continuity of service, possibly across all GBS HC Operations teams
Monitor attrition and perform root cause analyses, as needed
Recruit and select
Agree open GBS positions with supported offices and communicates to relevant stakeholders
Coordinate GBS recruitment process for his / her team
Recommend selection criteria, and review applications
Induction for new joiners
Organise and run induction sessions for all hires to his / her team.
Actively pursue outcome of probationary period for new entrants, ensuring appropriate documentation is prepared and delivered in a timely fashion, and ensuring quality input is received from supported offices
Recommend to GBS Manager decision on all GBS employees passing out of probationary period
Training and PD
Train team members to processes and offices within his / her scope. Prepare training material to do so.
Chair and lead regular team meetings
Initiate knowledge and experience sharing sessions within team and more broadly within the GBS
Manage training plans for team (content, frequency, channels, trainers)
Conduct individual catch ups with all team members on a regular basis, reviewing skill plans, summary updates and track progression
Manage yearly review process for team
Leverage Full Potential roadmaps in allocated offices to drive best practices within scope
Recommend process and efficiency improvements, share them broadly across all EMEA offices
Qualifications : Essential
2+ years of experience and track-record of managing team of employees, preferably in a shared services context
Experience as an HC contributor working in a demanding environment, preferably professional services
Fluent English at C1 level
Strong team manegement skills
Excellent communication skills
Attitude of ownership & awareness
Excellent relationship-building skills
High level proficiency in Microsoft Office PowerPoint, Excel, Word
Coaching proficiency is clearly a plus
B2 / C1 in any other language of operation