Customer Support Specialist in Order Processing (m/f)
John Deere
Poznań, Wiel, PL
5 d. temu

Welcome to John Deere, the leading innovator of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions.

With around 70,000 employees worldwide, we develop and produce connected and technologically advanced machines with a total sales of $35,5 billion.

By joining us you grow individually and become a key contributor in managing the biggest global challenge : supplying 7 billion people with food, clothing and infrastructure.

Due to the development of

John Deere Polska Business Service Center in Poznan we are currently seeking candidates for the position of :

Customer Support Specialist

in Order Processing (m / f)

What You’ll Do :

As Customer Support Specialist, you will a part of international Order Fulfillment team responsible for accurate order processing and analyzing.

The objective is to get only 'good' orders into our Systems for highly efficient order processing.

  • Sources orders to factories and inform Dealers regarding orders status
  • Communicates with factories, sales offices, and dealers regarding product availability
  • Handle requests related to all types of claims
  • Prepare the relevant documents for the orders (certificates of conformity)
  • Automatic and manual invoicing of services in SAP
  • Independent verification and approval of incoming Power Gard applications
  • Maintenance and administration invoicing of incoming Power Gard applications in SAP
  • Participation in continuous improvement initiatives according to business needs and requirements
  • We require :

  • Experience in customer service with knowledge of order processing, ideally with working knowledge of SAP
  • Advanced knowledge in Excel preferred
  • Paying attention to details and accuracy, analytical skills
  • University graduate
  • Very good in English is a must
  • Speaking German or France as second language (nice to have)
  • Adapting easily and focusing on customer
  • Teamwork player - creating trust, with high communication skills
  • We offer you :

  • The opportunity to work and develop within an international company
  • All tools needed for realization of business goals
  • Stable employment with great atmosphere and ethical corporate culture
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