Welcome to John Deere, the leading innovator of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions.
With around 70,000 employees worldwide, we develop and produce connected and technologically advanced machines with a total sales of $35,5 billion.
By joining us you grow individually and become a key contributor in managing the biggest global challenge : supplying 7 billion people with food, clothing and infrastructure.
Due to the development of
John Deere Polska Business Service Center in Poznan we are currently seeking candidates for the position of :
Customer Support Specialist
in Order Processing (m / f)
What You’ll Do :
As Customer Support Specialist, you will a part of international Order Fulfillment team responsible for accurate order processing and analyzing.
The objective is to get only 'good' orders into our Systems for highly efficient order processing.
Sources orders to factories and inform Dealers regarding orders status
Communicates with factories, sales offices, and dealers regarding product availability
Handle requests related to all types of claims
Prepare the relevant documents for the orders (certificates of conformity)
Automatic and manual invoicing of services in SAP
Independent verification and approval of incoming Power Gard applications
Maintenance and administration invoicing of incoming Power Gard applications in SAP
Participation in continuous improvement initiatives according to business needs and requirements
We require :
Experience in customer service with knowledge of order processing, ideally with working knowledge of SAP
Advanced knowledge in Excel preferred
Paying attention to details and accuracy, analytical skills
Very good in English is a must
Speaking German or France as second language (nice to have)
Adapting easily and focusing on customer
Teamwork player - creating trust, with high communication skills
We offer you :
The opportunity to work and develop within an international company
All tools needed for realization of business goals
Stable employment with great atmosphere and ethical corporate culture