Order manager with English
Philips
Lodz, Lódzkie, Poland
1 d. temu

Job Description

In this role, you have the opportunity to

be responsible for timely and accurate processing of incoming customer orders from all English speaking retailers. Cooperate closely with customers and provide information about order confirmation, goods availability and promotions.

General support to internal sales team regarding all aspects of order management process.

You are responsible for

  • Direct contact with customers via mails and on the phone to provide information on order status
  • Process incoming orders by checking references and validating relevant information
  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
  • After Sales Management : crediting / debiting price variances, management of customer complaints and return orders
  • Master data management : process changes in customer master data
  • Price management : validate customer prices and customer classification
  • Maintain relations by building customer satisfaction through a customer centric mindset
  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
  • Follow up on daily KPIs within the area of order management / supply chain
  • You are a part of

    Philips Domestic Appliances Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team and GBS teams.

    To succeed in this role, you should have the following skills and experience

  • Min 3-5 years relevant experience in a similar position
  • Fluency in English is required.
  • Good knowledge of SAP and Microsoft Office (especially Excel)
  • Self-driven and goal oriented with a can-do’ mindset
  • Strong administrator skills
  • Very good communication skills, both verbal and written
  • Comfortable with a fast pace of change
  • Proactive and improvement orientated attitude
  • In return, we offer you

    We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class supply chain service and have a direct impact on the success of Philips on a daily basis.

  • Opportunity to build new transportation capability for Philips Domestic Appliances.
  • Yearly bonus based on performance achieved.
  • Private medical care with option to extend it to family members.
  • Benefit System cards.
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region.
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