In this role, you have the opportunity to
be responsible for timely and accurate processing of incoming customer orders from all English speaking retailers. Cooperate closely with customers and provide information about order confirmation, goods availability and promotions.
General support to internal sales team regarding all aspects of order management process.
You are responsible for
Direct contact with customers via mails and on the phone to provide information on order status
Process incoming orders by checking references and validating relevant information
Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
After Sales Management : crediting / debiting price variances, management of customer complaints and return orders
Master data management : process changes in customer master data
Price management : validate customer prices and customer classification
Maintain relations by building customer satisfaction through a customer centric mindset
Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
Follow up on daily KPIs within the area of order management / supply chain
You are a part of
Philips Domestic Appliances Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team and GBS teams.
To succeed in this role, you should have the following skills and experience
Min 3-5 years relevant experience in a similar position
Fluency in English is required.
Good knowledge of SAP and Microsoft Office (especially Excel)
Self-driven and goal oriented with a can-do’ mindset
Strong administrator skills
Very good communication skills, both verbal and written
Comfortable with a fast pace of change
Proactive and improvement orientated attitude
In return, we offer you
We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class supply chain service and have a direct impact on the success of Philips on a daily basis.
Opportunity to build new transportation capability for Philips Domestic Appliances.
Yearly bonus based on performance achieved.
Private medical care with option to extend it to family members.
Benefit System cards.
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region.