In January 2014 we have created a regional HR boutique providing recruitment & consulting services in Central Eastern Europe.
After a few years of successful delivery in the area of Sales & Marketing, Engineering and BPO / SSC in February 2019 we became part of L.
M. International Group. We are proud to call ourselves Experts in recruitment for the BPO / SSC sector.
Currently for our Clients from the BPO / SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.
Team Manager with English
Providing high-quality support to our local and international customers
Ensuring that customer inquiries are attended on time
Leading, managing and motivating Customer Care Team
Managing and monitoring team workload and tasks prioritization on day-to-day basis
Stepping in to attend to customers that are proving difficult to team members and resolving their complaints
Act as point of escalation, and further escalate when required
Monitoring employee productivity and generate appropriate progress reports,
Cooperating with other local and international teams and manager
Apply If You have :
Minimum 2 years of relevant working experience,
People management experience,
Proficiency in business English and German or only English,
Strong customer orientation and can-do attitude,
Strong user knowledge of Microsoft Office,
Attention to detail and strong analytical and problem-solving ability.
Our Client offers :
Stable employment in an international company,
Possibility to use foreign languages every day,
Professional development in a dynamic business,
Attractive package of benefits (medical care, life insurance, MultiSport card, bonuses),
Clear career path