Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at : accenture.com
What will you do?
Timely and accurately process orders and review issues related to automatically processed orders.
Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and / or customers.
Receive and drive timely resolution of order-related customer queries and complaints.
Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and / or carriers.
Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
You will also maintain work relations with :
Supply Chain Management and other internal stakeholders
Local Order to Cash Operations
Shared Service Center Delivery Network O2C Operations.
What do we expect?
1-3 years of experience in the position related to Order-to-Cash processes.
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
Highly Customer oriented. Good communication and interpersonal skills.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
SAP experience valuable. Advanced MS Office.
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Italian