BI Service Consultant
IQVIA Holdings Inc.
Warsaw, Poland
1 d. temu

IQVIA is looking for talented and passionate applicants to step into role of BI Service Consultant in Warsaw, in EMEA Performance and Information Management team.

Our clients rely on our knowledge, experience, and aptitude for problem-solving to optimize strategies across their organizations.

Our ability to leverage and manipulate big data, coupled with our in-depth understanding of pharma industry and healthcare system, puts us in a unique position to deliver high-quality insights that address a variety of client needs.

EMEA Performance and Information Management team connects Analytics specialists from all European countries, to deliver cutting-edge multi-country headquarter implementations as well as to cater to local needs, understanding complexity of data and market situation in each country.

As BI Service Consultant you will be providing application support and coordinating IQVIA activities, to ensure appropriate service level.

You will be working closely with our clients, helping them to fully benefit from IQVIA data assets and technology solutions.

Main Responsibilities :

  • Ongoing contact with client hearing out and clarifying client concerns, requests and doubts, informing client about status
  • Overseeing application processing and execution of data quality assurance process
  • Coordination of incident and problem resolution process across interdisciplinary, cross country support team
  • Analysis of incidents to identify repeating problems
  • Analysis of solutions and data to identify root causes of incidents and problems
  • Testing solutions, confirming successful incident and problem resolution
  • Managing and reporting service level - ensuring that service provided by international team meets SLA
  • Constant improvement of operational processes, knowledge base, solution documentation, support team efficiency
  • Desired Qualifications and Experience :

  • Excellent communication skills; empathy
  • Very good command of Polish and English
  • Strong analytical skills
  • Good organization
  • Strong leadership, ownership, teamwork
  • Knowledge of SQL, data warehousing and business intelligence solutions. Big data experience would be a plus.
  • Experience in working with external clients
  • Ability to work under pressure and meet deadlines
  • MSc degree or equivalent (ideally in Computer Science, Electronics or related technical area)
  • We offer :

  • Work with top pharmaceutical companies, creating tangible value for our customers
  • Modern and friendly work environment
  • Personal development - through training, challenging assignments and collaboration with experienced team
  • Work in dynamic international team, focused on data warehousing, BI and Analytics
  • Attractive benefits package
  • At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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