IT Support Engineer
Storm Ideas
Warszawa, PL
2 d. temu
source : Just Join IT

Storm Ideas work with globally-recognised clients in the US TV industry on extraordinary digital and marketing projects. Every day we produce work that is innovative, challenging and enjoyed by millions of people!

We are looking for a talented IT Support Engineer to become an integral part of our team and support our IT operations, staff and new hires as the company grows.

If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!

ABOUT US

Founded in 2008, we are an Edinburgh and Warsaw-based team that works with incredible clients all over the world, particularly in the US TV industry.

Whether it’s developing our own products, producing engaging social content en masse, or designing and delivering services to help our clients work more efficiently, our work is varied, exciting and at the very forefront of the latest technology and trends.

Currently, we are a growing team of 80+ people but still looking for new colleagues who make an impact and believe in the same ideas and values as we do.

RESPONSIBILITIES

You’ll be first and foremost supporting a team of high-energy, creative and technically-savvy people :

  • 1st-line response to support requests from staff
  • Managing access control across all of the services that we use
  • Ensuring staff are working securely and adhering to security best practices
  • Proactively ensuring health of staff equipment, scheduling and performing upgrades to both hardware and software
  • Right now, we’re doing lots of hiring because we’re growing. You’ll have lots of involvement with the onboarding process :

  • Ordering and setting up high-spec equipment, including desktops, laptops, phones, test devices, monitors and peripherals
  • Setting up user accounts for the many SaaS tools we use in addition to Windows 10 / Office 365
  • Providing 1st-line setup and technical training during the onboarding process for new staff
  • You’ll also maintaining of the overall health of the company IT :

  • Managing our data storage, ensuring there is enough to meet the company’s needs
  • Managing the tracking of all our equipment and licences
  • Monitoring and maintenance of backups, replication and network infrastructure with our 3rd-party IT supplier
  • Administering Azure AD, Azure, Office 365 and other cloud services
  • Liaising with our 3rd-party IT suppliers on larger projects, 2nd / 3rd-line support escalation and ongoing services they provide
  • Ensuring all processes are documented
  • Reporting to the company’s Operations Manager
  • Dependent on performance, desire, learning and company growth, there are progression opportunities within this role :

  • Increased responsibility for the company IT as a whole
  • Management and definition of processes as well as executing on them
  • Taking initiative on shaping our IT to meet the needs to the company
  • Proactively suggesting and implementing improvements
  • QUALIFICATIONS

    The ideal candidate will have :

  • A 2 : 1 degree, ideally in a relevant field.
  • At least 1 years’ experience in a similar position or with similar responsibilities.
  • Passion for IT as a career with a thirst to grow and develop your knowledge.
  • Ability to prioritise workload and complete tasks to deadlines.
  • Awareness of the latest IT equipment / security standards
  • Good understanding of PC’s, Windows, MS Office, Data storage.
  • Excellent verbal and written communications skills, with an approachable nature to colleagues.
  • A keen interest in the web and its potential for change and disruption.
  • Positivity, proactivity and self-motivation!
  • Strong organisational skills and excellent attention to detail.
  • Good, practical knowledge of English in speech and writing.
  • The ideal candidate would also have experience working with the following :

  • PCs, Laptops and Windows OS
  • iOS and Android phones
  • Networks
  • Cloud services, including Azure and Office 365
  • It doesn't matter if you are a seasoned veteran or just starting your career if you have the skills and the enthusiasm for developing them further, then we want you to apply.

    EMPLOYMENT TYPE

    Full-Time B2B Contract. Remote 100%

    SALARY

    Regular level : 7,000-11,000 PLN per month, commensurate with experience.Senior level : 11,000-15,000 PLN per month, commensurate with experience.

    BENEFITS

  • 33 paid days off
  • High end laptop of your choice, Mac or Windows it’s up to you! Also, monitor, headphones, keyboard, mouse the choice is yours
  • Private medical cover Medicover
  • Company contribution to a Multisport card
  • Growth and development budget
  • Full refund for a trip to Edinburgh we would love to meet you in person and meet from time to time in Poland or Scotland ;)
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