Person on this position will be responsible for Voice support of large portfolio of products with main focus on the Enterprise Telephony Solution based on the Cisco Communication Managers.
There are additional products including the Ribbon Session Border Controllers and Voice Recording Systems by Nice, Verint and Verba.
The person interested in the position need to be the expert in the support of the Cisco Communication Managers and Cisco Voice Gateways but also need to be ready to support the migration to the new solution based on the cloud technologies.
3 mainly reasons why you should join us?
We value stability of employment , therefore we offer you a B2B contract for a period of one year with the possibility of extension.
We have also take care of your time, therefore we offer you work 100% remotely .
When you start a new job, we realize that you may feel lost and need time to settle in, so you can count on the help and support of your teammates and managers from first day.
6 mainly tasks when you join us : )
Troubleshooting technical problems related to voice and network and providing solutions.
Coordinating testing of the installed solution in the customer environment.
Managing vendor interactions and activities.
Managed the ability to interact with product APIs using custom scripts to optimize daily operations.
Drove automation initiatives for system maintenance or optimization.
Drove support groups to automate processes to increase group efficiency.
6 reasons that you ready to join us?
Knowledge of Cisco Unified Communication products
Practical understanding of SQL, Python, REST API
Strong team-player and collaborator
Fluent English written and spoken
Knowledge of Ribbon SBC, Nice, Verint and Verba,AWS, Zoom and Microsoft Teams additional advantage
Knowledge of the Voice Cloud Solutions Zoom, Microsoft, Cisco Webex / UCM Cloud additional advantage