This job requires working on mixed shifts (US hours) on the quarter-closing.
Leads Order Validation Team for North America;
Stabilizes processes, implements best practices, and helps to optimize team structure;
Reports to general North America Receivable Manager;
Sets targets and makes sure they are met;
Plans, organizes, and assumes responsibility for the quality and timeliness of the teams’ work;
Supports internal and external audit requirements in relation to AR NA processes;
Maintains quality metrics (KPIs);
Responsible for keeping OV process well documented;
Identifies areas for improvements / process optimization and takes all necessary steps to implement changes; takes ownership in RPA implementations;
Close cooperation with Business in NA;
Handling escalations for NA;
Provides direct reports with leadership direction, and coaching to achieve work objectives and improve performance and skills;
Builds collaborative relationships with internal and external customers, global OTC teams, service organization and other teams throughout the company to identify any potential workflow enhancements and process improvements and provide relevant feedback to management, team members, and other key stakeholders;
Selects and hires employees to support NA Collection processes. Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions.
At least 3 years of Accounts Receivable / Customer Service experience / Order Management / Accounting Operations;
1-2 years experience in leadership / management is an asset
Master degree required;
Very good knowledge of Microsoft Office, Google tools, Tableau, Oracle;
Excellent written and verbal communication skills;
Team player with excellent interpersonal skills, strong work ethic and positive attitude;
Ability to develop, train, lead and motivate a team;
Possess an inherent sense of urgency. Enjoy unforeseen challenges expected in a large, complex Order To Cash (OTC) area;
Ability to embrace change, re-prioritize workload on demand and still produce high quality output;
Accept and give feedback in the spirit of open communication with the goal of enhanced performance;
Excellent attention to detail and follow through;
Must be able to work with a diverse international team and always providing excellent customer service.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get :
Competitive salary package,
Strong team-oriented culture,
Flexible working hours,
Contract of employment,
Private medical & dental coverage,
Comfortable work conditions (high class offices, parking space),
Trainings and broad development opportunities,
Volleyball field and grill place next to the office,
Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
Access to wellness facilities and integration events,
Motorola Solutions is supporting CSR activities and encourages employees to participate.