ABOUT THE JOB
In this position, your main duties may include but are not limited the following :
Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
Dispute management process owner
Collect & analyze on-line payment- & fraud prevention-related data from high risk orders
Prepare strategic KPI reports and ad hoc reporting
Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager
Work with external Fraud & Payment service providers on process optimization and troubleshooting
Rule performance analysis and reporting
Participate in quarterly business reviews with 3rd party providers related to Fraud prevention
A motivated talent, who brings along the following background :
Proven track of working experience with payment service providers or fraud / loss prevention parties
Fraud prevention supporting tools and applications knowledge (Threat Metrix or Adyen as an advantage)
Retail online and offline experience
Advanced computer skills on MS Office, Power Point, Excel
Ability to use query tools to construct complex data queries
Ability to create and maintain fraud prevention rules
Complex Internet based data research skills
Experience of building, executing, tracking, analyzing & reporting complex data sets
Ability to anticipate and quickly react in a dynamic business environment
Supporting senior management with business implications and recommendations based on glean insight
Excellent communication skills in English both verbal and written.
Working for us as a Fraud & Chargeback Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.
We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).
Candidates from outside Gdańsk / Tricity area may also benefit from our relocation support.