OMNICHANNEL FRAUD & CHARGEBACK ANALYST
Swarovski
Gdansk, Poland
3 d. temu

ABOUT THE JOB

In this position, your main duties may include but are not limited the following :

  • Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
  • 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
  • Dispute management process owner
  • Collect & analyze on-line payment- & fraud prevention-related data from high risk orders
  • Prepare strategic KPI reports and ad hoc reporting
  • Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager
  • Work with external Fraud & Payment service providers on process optimization and troubleshooting
  • Rule performance analysis and reporting
  • Participate in quarterly business reviews with 3rd party providers related to Fraud prevention
  • ABOUT YOU

    A motivated talent, who brings along the following background :

  • Proven track of working experience with payment service providers or fraud / loss prevention parties
  • Fraud prevention supporting tools and applications knowledge (Threat Metrix or Adyen as an advantage)
  • Retail online and offline experience
  • Advanced computer skills on MS Office, Power Point, Excel
  • Ability to use query tools to construct complex data queries
  • Ability to create and maintain fraud prevention rules
  • Complex Internet based data research skills
  • Experience of building, executing, tracking, analyzing & reporting complex data sets
  • Ability to anticipate and quickly react in a dynamic business environment
  • Supporting senior management with business implications and recommendations based on glean insight
  • Excellent communication skills in English both verbal and written.
  • ABOUT SWAROVSKI

    Working for us as a Fraud & Chargeback Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

    We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

    Candidates from outside Gdańsk / Tricity area may also benefit from our relocation support.

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