C2C Team Leader

Capgemini

Krakow, PL

5 d. temu

Recruitment process for this position and onboarding trainings are conducted online. About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation.

Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Who are we looking for?

Experience in C2C is required

Fluent English is essential

Experience in leading teams

Strong people management skills

High level customer service skills

Very good communication skills

Good analytical skills

Able to improve the process and to motivate the staff to do the same

What will you do?

Manages a Team by supervising them to deliver high quality, professional and proactive day to day service to our Client with agreed SLAs

Provides assistance to delivery team members

Cooperates with Retained Finance and other Capgemini teams as per agreed processes and communication channels

Monitors the performance of staff against agreed objectives, takes improvement actions where appropriate

Manages day to day team’s issues, flags and mitigates them and manages escalations

Who will you be working with?

For our New Client in Kraków Delivery Center we are recruiting candidates who would like to be a part of a fantastic delivery team specializing in C2Cprocesses and to help building this new team from the very beginning.

The scope covers C2C processes (AR resolution team, sundry billing and Help Desk).

Atmosphere

Working with great people and in legendary atmosphere

No formal dress code

Annual family picnics

Unforgettable integrational events

Employee volunteering opportunities and interesting CSR projects

We value and respect diversity in terms of gender, nationality, roles, age, interests

Internal celebration initiatives : Children’s Day, St. Nicholas Day and many more

Supporting employees’ hobbies : Business Run, e-sport games, basketball, volleyball

Development

Development in expert or leader competencies

Broad training offer with possible co-funding

Access to Harvard Business Review knowledge base

Introduction plan for new employees and Buddy Initiative

A wide range of instructor-led and e-learning trainings

Co-financing for post-graduate studies and courses

Many companies under one roof / internal headhunters

Internal development events : conferences, meetings, communities

Education First platform for learning English online

Benefits

Contract of employment for an indefinite period

Bonuses, including those for new employees recommendation

Additional life insurance

Access to MyAudiobooks Entertainment and personal growth in audio version

Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)

Disability inclusion, assistive technologies, reasonable accommodations

Stay Well helpline to support the emotional and mental aspects of well-being

Private medical care for you and your family

Bicycle parking and carpooling options

Free coffee, water, milk and wide range of teas

Anti-smog plants in offices

Car leasing

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