Delivery Center Site Director
TMF Group
Katowice, Poland
27 min. temu

Delivery Center Site Director

Apply now Job no : 517332

Work type : Full time

Location : Poland

Categories : Project Management, Consulting Services

Office Location : Katowice

Job Purpose

TMF Group is undergoing operational transformation that includes the rollout of new digital technologies, introduction of RPA and creation of four Regional Delivery Centres’ (RDCs).

Our Centres will form part of the reshaped client delivery model. The RDC in Europe will provide resources to support delivery Teams in various TMF offices across Europe as well as centralised services to selected global Clients.

As part of our RDC programme, we are now looking for an experienced shared services / deliver centre leader to set up and manage our RDC in Europe.

Key responsibilities include :

As part of our RDC programme, we are now looking for an experienced shared services / deliver centre leader to set up and manage our RDC in Europe.

Key responsibilities include :

  • Establish the RDC as site and business structure, with the support from HR, Facility, IT, Finance
  • Partner with Business Management teams in Europe and the Global RDC Programme to migrate work from various TMF locations into Katowice RDC;
  • provide local leadership to ensure ongoing service delivery

  • For relevant clients requiring 'centralised' services : build out the team, transition / onboard work and manage and improve the ongoing delivery of 'centralised' services from the RDC in Katowice
  • Provide leadership, integration and people management to the RDC staff across all Teams and services provided
  • Contribute to the development and ongoing improvement of how we transition work to and operate services from RDC in Katowice
  • Build awareness of the RDC Capabilities across the Europe Management Team and proactively champion the Katowice RDC and seek opportunities to further expand the scope which will benefit the business
  • This role will report to the Head of Cross-Market Delivery.
  • KEY REQUIREMENTS

    Proven experience in :

    Managing large (200+) teams providing direct client services from a delivery centre type environment

    Building new client facing delivery capabilities, from the ground up

    Transitioning work between locations

    Influencing C-Level stakeholders

    Driving improvements and innovation within a shared service environment

    Implementing enabling technologies

    Managing a portfolio of concurrent programmes and / or transitions

    Mind Set : Results focussed

    Results focussed

    Pragmatic, solution oriented

    Highly organised

    Willing to get their hands dirty

    Qualifications

  • Preferred but not essential;
  • Project Management Cert.

    Lean Six Sigma Black Belt

    Working at TMF Group offers :

    Learning opportunities : you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests.

    You will also be able to apply for and be supported for training.

    Value-driven work environment : you can expect integrity and respect from all your colleagues and your leadership team.

    Teamwork : an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important, valued and lived daily.

    Ambition : we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.

    opportunities : you will work with highly experienced colleagues who are ready to share their

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