BitFury is a technology company in Silicon Valley with offices in the U.S., Europe and Asia.
We are looking for an expert in ITIL implementation to join our team in order to to enable most optimal & effective DC operations.
ITIL implementation specialist responsibilities to identify & implement process improvement opportunities to enable most optimal & effective DC operations.
To enable the management and delivery of projects focused on improving processes should be used utilizes a well-structured set of tools and methodologies.
These tools are based upon Lean Six Sigma and Project Management methodologies.
The ITIL implementation Specialist is the driving force for managing improvement initiatives in DC OPS to deliver business benefits.
The specialist will direct multiple process improvements initiatives, assist in development of staff and play a key role in influencing change in DC OPS.
Communication and liaison with staff at all levels throughout the organization to influence desired improvement outcomes is a key requirement for the role.
The specialist will be required to champion and deploy process improvement methodologies and toolsets, build capability through knowledge sharing and coaching;
build the Process Improvement imitative credibility by engaging effectively with stakeholders, deploying appropriate methodologies and toolsets.
Languages : English, Russian
ITIL Practitioner certification
Educational background in the engineering fields is a plus
Minimum 3 years of proven experience in process modelling, analysis and design
Minimum 3 years’ experience using ITIL
Business Continuation & Disaster Recovery creation & implementation experience
Proven working experience in fast-moving, multi-cultural, (consumer) electronics industry is a plus
Proven stakeholder management skills
Excellent client-facing and internal communication skills
Excellent relationship builder with an ability to work in cross functional teams
Positively and confidently communicates changes to employees and provides support to ensure smooth implementation of those changes
Reliable and with a "can do" attitude
Meticulous and self-organized with an ability to prioritize
Willingness and ability to travel
Duties and responsibilities
Lead ITIL based process creation & improvement initiatives to deliver efficiencies and benefits to internal and external customers
Initiate, scope and manage the delivery of process improvement projects
Present findings and recommendations with confidence and communicating these to key stakeholders
Challenge stakeholders to maximize opportunities from process improvement initiatives
Promote and develop a continuous improvement culture in DC OPS
Champion the need and benefit by utilizing a structured approach to business process improvement.
Identify improvement opportunities and manage improvement requests from the business units
Coach and support team members in use of tools and methodologies
Document and monitor processes, rules, metrics and standard operating procedures as a result of improvement initiatives
Deliver process improvement trainings to staff
Facilitate and provide process improvement advice to DC OPS via targeted workshops to identify and resolve specific issues that are critically impacting DC OPS outcomes and require urgent resolution
Maintain weekly / monthly status reports to key stakeholders tracking the status of the improvement initiatives
Knowledge of :
General principles of process modelling, analysis, design, supervision and training.
Applicable software MS Office, data analysis tools
Competences communication, working collaboratively, managing change, focus on result, problem solving
Ability to :
Plan, assign, and direct the work
Train, develop, and evaluate employee skills in proper work methods
Maintain a strict sense of professional ethics
Make presentations before groups to explain purpose and scope of change
Establish and maintain effective working relationships with others contacted in the course of work
Ensures clear communication of change and the reasons behind the change