Risk Systems Support (RSS) is a Global Production Assurance team which stands as a One Stop Shop for Institutional Clients Group (ICG) & Citi Commercial Bank (CCB) users to escalate Training Queries, Exposure Investigations, Data Quality Investigations, Reports / Data Requests, Business Admin activities or Technology Issues for Credit Risk and Operational Risk applications.
RSS Team comprehends Citi credit processes and Risk Systems, which enables the team to provide accurate, quality, and timely responses.
Team provides global coverage through 3 regional teams located in EMEA, Asia and America. We are looking for an analyst for EMEA team. Responsibilities :
Provide day-to-day a high level of support to users of risk applications globally
Ensure that enquiries directed to the team are responded and resolved within the timeframes stipulated in the service level agreement.
Escalation of unresolved queries related to data integrity issues and data requests to manager
Distribution of enquires directed to the team public folder amoung team members
Management of updates to the global Risk Systems Support Website, one of the primary interfaces with the end users of the risk systems.
Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices
Attend scheduled user group meetings
Coordinate transition of support for new systems to be supported by RSS.
Work with our business partners to ensure that such transitions are seamless.
Fluent in English
Preferably over 1 year of experience in the business - in Credit Administration Area or Business Support
Self-starter with strong planning skills
Quality-driven with an eye for details
Able to work under time pressure
Proactive / high level of energy
Team player and facilitator
Competence in Microsoft Office
What will you get in return :
Opportunity to work in an international environment
Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
Access to the latest technologies and tools
Exposure to a wide range of internal stakeholders as well as to senior management
Excellent working environment
The package of trainings
Attractive conditions of employment and benefits