Process Excellence Manager
Cognizant
Poland Krakow Krakow
38 d. temu

Key responsibilities :

  • Enhance process capability from the current base-line through processimprovement methodologies
  • Analyze current operations to identify new project opportunities andfinancial benefits. Determine key drivers to meet the business objectives.
  • Develop and implement appropriate metrics, dashboards and systems tosustain gains and promote Process Excellence activity and a continuousimprovement culture
  • Monitoring Process metrics and provide required support to improve performance
  • Lead and facilitate key organizational initiatives on ProcessExcellence
  • Conduct Value Stream Mapping exercise and ability to create, execute,and maintain an AS IS" to TO BE" Roadmap.
  • Identify and evaluate complex business and technology risks, internalcontrols which mitigate risks, and related opportunities for internal controlimprovement.
  • Identify opportunities for improvement and bottlenecks through wasteanalysis and consistency analysis.
  • Conduct diagnostic studies on the key accounts identified andimplement a process excellence framework in line with the business objectives
  • RoleRequirements :

  • Black Belt certified - Should have expert knowledge on Six Sigma andLean Techniques
  • Must have in-depth knowledge of Business Process outsourcing (BPO)processes (Inbound, outbound and Data Processes)
  • Experience in Project management, preferably PMP or Prince
  • Must have in-depth knowledge of Business Process Mapping and Modeling(Business Process Re-engineering)
  • Should have completed transformation projects as a project lead
  • Possesses outstanding analytical and problem solving skills as well asa strong ability to identify business opportunities
  • Excellent communication skills and exposure to Internationalassignments and / or client engagement with the ability to communicate at alllevels
  • Excellent writing and reporting skills in order to transform theconversations and the current working procedures into a documented businessprocess
  • Understanding of RPA / Automation.
  • Weoffer :

  • Interesting and diverse workload in a global organization
  • Attractive package of additionalbenefits
  • Inspiring working atmosphere
  • Opportunity for personal and professional development.
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