EazyStock Consultant

Syncron

Warsaw, PL

4 d. temu

Job Description

Syncron, as the first company in the field of after-sales service and inventory optimization that moved to a cloud-only strategy, is expanding its business at every corner.

To facilitate it, we are growing within all parts of our organization.

Now we’re looking to expand the EazyStock Customer Success team, consisting of 7 consultants, assigned to one of our most wanted solutions EazyStock platform offered exclusively as SaaS and hosted on Amazon Web Services.

Built on Syncron’s flagship product Inventory which is dedicated to large businesses (JCB, Kubota, Nissan, Mazda just to name a few), offers the same powerful tool for inventory optimization, but works best with small and medium-sized clients.

EazyStock Consultant will report to the local Team Leader (the brilliant one!), but will have global exposure through cooperation with other ES teams located in Europe, Asia and US and serving Syncron clients from all over the world.

This role is broad and can have various responsibilities throughout the full life-cycle of the implementation project, depending on the size of the client, phase of the project, etc.

After the initial extensive training on EasyStock, an ES consultant will take on a customer-facing role, including managing existing customers and supporting new business acquisition activities.

RESPONSIBILITIES

Taking part in delivering software to customers, including :

Gathering, analyzing and documenting customer requirements

Proposing solutions to problems related to supply chain

Identifying customer needs and suggesting extensions and additional services

Configuring EazyStock to fulfill customer’s needs :

Modeling the supply chain and fine-tuning parameters

Testing configuration and ensuring business alignment

Delivering workshops & user training

Managing existing Customers

Supporting the pre-sales process

Setting up demonstrative accounts

Inventory data analysis

Preparing ROI presentations

Identifying and reporting enhancement ideas and bugs to the Product Management department

Mentoring junior consultants

REQUIREMENTS

A minimum of 1-2 years of work experience as an Implementation / Technical Consultant / Application Analyst, preferably within the cloud software

Degree in Computer Science, Supply Chain, Mathematics, or another related field

Extensive analytical skills including the ability to understand and to document customer requirements, executing data analysis and preparing reports

SQL and relational databases knowledge

Knowledge of data formats, i.e. xml, xslt, csv and protocols - SFTP

Skills in any programming language will be considered a plus

Proficient knowledge of the Office package

Great communication and interpersonal skills

Presentation skills will be a plus

Fluent English both spoken and written

Preferred qualifications

Experience in Supply Chain Management

Practical experience with Windows and Linux operating systems, log files analysis and information retrieval.

WE OFFER

Remote recruitment process

Opportunity to work in a cross-functional and agile team

Experienced team, you can learn from an environment facilitating professional growth

Internal training sessions (Friday Seminars, internal webinars), conference and training budget in every team, free English & Swedish classes

Fringe benefits (private medical insurance, Multisport, life insurance)

Flexible working hours

Freedom to choose the employment type : employment contract vs. B2B model

Copyrights tax benefit on employment contract (tax-deductible expenses for ES Consultants 50%)

Work from our Warsaw office that is centrally located (Plac Grzybowski) or home office option

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences while driving significant revenue and profit improvements.

From industry-leading investments in research and development to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations.

Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.

For more information, visit syncron.com.

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