We are seeking a Technical Leader for the Strategic Services’ Managed Service Engine with experience in Cisco Security technologies in a complex enterprise organization, and motivated to work with our most strategic and impactful customers in support of their aggressive transformation agendas.
The Strategic Services Engine serves to lead delivery of custom CX Center services, increase stakeholder confidence in CX Centers, shifting more work to Centers, incubating innovation to scale, and introducing standardization (repeatability, automation) resulting in best in class P / L and transition of work to Proactive Services.
The Engine’s scope includes Delivery Strategy (Delivery Methodology, Prioritization, Roadmaps), Demand & Expectation Management, Escalation Management, Performance Management, Continuous Service Improvement, Financial / Cost Management, Relationship Management, and Sales & Marketing Support
Role and Responsibilities
building internal and external partnerships and coalition for shared the success and accountability, driving strategy thru execution at the program level in support of Strategic Engine Tower leaders and the Engine overall.
Who You'll Work With
Cisco CX Centers is force multiplier for Cisco and our partners to simplify digital transformation for our customers through unmatched technical expertise, relevant insights, and relentless automation at a global scale
In the CX Center organizational design, there are 3 functions : Regions, Engines, and Foundations. This Escalation Lead role is aligned to the Strategic Services Engine.
Engines are expected to :
Who You Are
You clearly highlight risks that might impact success, categorize them, and drive executive-level visibility in the spirit of ensuring that all stakeholders can make necessary tradeoffs in a prioritized way.
You excel at understanding your stakeholders, and in so doing successfully enable them to be successful by filtering out unnecessary noise through their implementation of effective operational processes.
You have a cross-functional approachability to work with a broad array of stakeholders including delivery leaders, operations personnel, business development, and Engineering to drive consensus.
You’re a subject matter expert in Process and Program Management. Building on your strong background in the execution of the day-to-day project motions, you help organizations achieve their desired results on time and under budget.
You’re a problem solver - excel at solving complex problems with analytical skills; you back up your recommendations with strong data.
You are a communicator capable of conveying the most complex concepts in the simplest of terms.
Requirements and Desired Skills
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.