Executive Lounge Assistant / Pracownik Executive Lounge
Warszawa, Mazowieckie
15 d. temu

Job Summary

An ExecutiveLounge Assistant comforts executive floor Guests throughout their stay atthe hotel by responding efficiently to their enquiries and advising them of theamenities and benefits offered by the hotel.

While working in the ExecutiveLounge, you will provide services for Guests to contributeto an overall exceptional experience throughout the stay.

What will I be doing?

An ExecutiveLounge Assistant, you will comfort executive Guests throughout their stay atthe hotel by responding efficiently to their enquiries and offering advice andinformation as requested.

An ExecutiveLounge Assistant contributes to thefirst impressions of our Guests and, therefore, must perform the followingtasks to the highest standards :

  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Ensure that excellent service up to the highest standards is provided to the Executive Guests during the Breakfast and Evening Reception
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • ExecutiveLounge Assistant serving Hilton Brandhotels and vacations are always working on behalf of our Guests and workingwith other Team Members.

    To successfully fill this role, you should maintainthe attitude, behaviors, skills, and values that follow :

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Fluent Polish and English
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Previous experience in cash handling
  • What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-

    service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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