Lead the quality claims management process;
Develop / improve claims procedures and manuals if needed;
Lead the reliability improvement process producing performance reports against agreed Key Performance Indicators (KPIs) as required;
Provide and manage a framework for the customer’s claims, customer concerns and the company problem solving / root cause analysis system;
Ensure that analysis data is reported to customers within agreed time scales in customer specific format as required TECHS 8D;
Challenge suppliers where necessary. Cooperate with EMEA Supplier Development Team. Where appropriate negotiate liability with the supplier and ensure they implement corrective actions;
Participate in supplier evaluation audits to determine their capability to meet production and Clients requirements;
Conduct detailed trend analysis of claims by products and area origins and exposure going forward to determine corrective and preventative actions to support both Production and Supplier;
Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system;
Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis);
Lead quality audits;
Support and lead process improvement activities;
Perform root cause analysis and resolve problems;
What your background should look like :
University Degree, technically preferred;
Experience in a similar role, minimum 5 years;
Strong knowledge of Advanced Product Quality Planning (APQP) and Failure Mode and Effect Analysis (FMEA);
Lead and / or support groups of technicians and engineers;
Provide technical recomendations to all internal departments to maintain and improve product quality;
Communicate efficiently throughout the shop floor and with own and customer’s management;
Manage and work with customers;
Proactively contributes to the team;
Actively committed to teams development;
Understanding of engineering drawings and manufacturing processes;
Competencies Values : Integrity, Accountability,Teamwork, Innovation About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future.
Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.
With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS.
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