At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities.
Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Role :
At SolarWinds, our mission is to build the best-of-breed observability products across multiple deployment and market spaces.
We are one of those companies who is hiding in the shadow, nobody knows it, but almost everybody uses our software. Our portfolio is build based on over 300 000 organizations, from small businesses through corporates and up to government organizations.
We are translating infrastructure and application metadata to human readable form. We are working on two lines of products, installed on-premise and cloud-based SaaS.
This job offer is related with on-premise solution.
This position is part of a newly setup Supportability team and will be ideal for you if you enjoy working with customers, understanding their pain-points and making improvements to streamline our customer support and product usage experience.
In this role you will be working with your team, product cross-functional engineering teams, support team and our customers to investigate and mitigate our product issues.
And you will be tasked with taking this on the next level creating tools and automation to make our work more efficient and design and implement in-product functionality to assist in this work and streamline the customer experience.
Your Impact :
Your Experience :