Collections Specialist
3 d. temu

Key responsibilities :

  • Reviewing customers accounts in arrears in order to make best decision to cover a debt;
  • Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
  • Showing customer-centric approach so as to create excellent customer service experience;
  • Supporting offline tasks to maintain proper workflow;
  • Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and easier.
  • Requirements :

  • Excellent, verbal and written, communication skills in English;
  • Proven commitment to high quality customer service;
  • Ability to handle difficult customer calls;
  • Positive attitude towards customers, colleagues, changes and challenges;
  • Accuracy and autonomy in action;
  • Good work organization and prioritization skills;
  • Good PC skills (MS Office);
  • Experience in debt collection or call centre will be an asset.
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