Business Trip Specialist
Wroclaw, Poland
3 d. temu


SoftServe is a leading technology solutions company specializing in software product and application development and services.

Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.

g. health care, retail, enterprise, automotive, education etc. We measure our success by our clients’ success.

The Business Trip Specialist handles the day-to-day travel needs of corporate business accounts.

A successful Specialist will build solid relationships with our corporate clients by delivering exceptional customer service, and exceeding associates expectations in every interaction in relation to travel management, teamwork and communication, office systems, and processes.

You'll enjoy a fun and team-oriented working environment in the office as well as you will ensure customer initiatives and expectations are fully delivered across multiple countries or regions to drive growth as well as to develop innovative, value-

added and customer-focused solutions. If you’re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at BTO.

You'll have to experience it to believe it!


  • Experienced working in a travel agency for 2+ years
  • The one who has industry-related experience 1+ year, which is a plus
  • Excellent communicator with Upper Intermediate English level (and higher)
  • Having an understanding of travel industry, Travel Management Company Tools, Global Distribution Systems Amadeus / Sabre / Galileo
  • Possessing strong planning skills
  • Proficient in Microsoft Office
  • Experienced working with online resources like,, Skyscanner, etc.
  • Aware of current trends in travel industry. Knowledge of popular and upcoming destinations is also important
  • Willing and able to work in a team of staff with mixed skills
  • Sharing information, able to establish and maintain the workflow of business trip process
  • Possessing a cooperative spirit, flexibility and openness to new ways of working
  • Creating good working relationships with staff members
  • Resilient to cope with long hours and pressure at peak times

  • Making travel arrangements for staff travels and related incoming missions
  • Hotels, train, air tickets, car rental reservations via online booking sources
  • Composition, making drafts and adapting correspondence and documentation
  • Staff orders creation
  • Air tickets issuing via Amadeus system as well as other GDS
  • Providing advice on travel documents, insurance, import / export regulations etc.
  • Implementation of alternative and innovative ideas for achieving new business travel tools
  • Dealing with disciplinary matters and employee complaints regarding business trips
  • Using financial management skills such as overseeing budget
  • Handling mail, email and phone enquiries

  • Support your technical and personal growth we have a dedicated career plan for all roles in our company
  • Process dynamic projects and still very stable place to work
  • Enjoy flexible working hours whether you are a morning bird or a sleepy-head it is ok with us
  • Take part in internal and external events where you can build and promote your personal brand
  • Give you access to experienced specialists who are very willing to share their knowledge
  • Show you our casual atmosphere no dress code
  • Care about your individual initiatives we are open for them, just come and share your ideas
  • Make you familiar with our structured career path and development opportunities
  • Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes
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