A Project Manager is responsible for managing and leading projects. Successfully managing projects requires excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues.
To effectively lead a project, the Project Manager requires the ability to align with all relevant stakeholders both internally and externally.
The Project Manager is accountable to gather voice of Customer, build project charters, develop the project plans, facilitate their delivery, resolve issues and escalate appropriately.
The Project Manager has a proven track record of delivering projects on time and with the expected quality. The stakeholder matrix for this program is vast, with dozens of stakeholders and SME’s across multiple companies.
A strong understanding of complex freight forwarding operational processes and systems will be preferred as will project management expertise in order to manage multiple customer implementations at one time.
It is critical that this individual have outstanding organization and communication skills.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following :
Manage multiple projects within a project-based delivery model
Maintain all project related documentation, including project plans, process flows / VSM’s, resource requirements and business cases
Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary
Manage change management with all stakeholders internal and external
Serve as the single point of contact and be accountable for all project related activities & requests
Deliver projects on time and on budget with quality solutions
Offer solutions for improving our tools and processes
Build rapport with project team and customer stakeholders
Anticipates internal and external challenges
Successfully transfer knowledge to other relevant internal teams as well as provide support as needed
Leverage technical expertise and relationships to contribute to strategy and drive business results
Track and report project financials (budgeted vs actual) for allocated resource hours and billings
Other duties or responsibilities as assigned according to the team and / or country specific requirements
Minimum 2 years of project management experience, with the proven ability to manage multiple projects simultaneously
Ability to work flexible hours (some weekend / late hours may be required)
Ability to travel up to 20% (domestically and internationally)
Fluent in English (written and verbal)
Project Management Professional certification
3+ years Global Forwarding experience
Basic exposure to IT electronic connectivity experience
Work and / or project experience in Supply Chain, Transportation, and / or Logistics
Strong communication skills : strong listener with strong facilitation skills and the ability to tell the story and connect to your audience
Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
Ability to collaborate effectively with subject matter experts internally and externally at all levels
Experience working and thriving in a continuous improvement environment
Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight
Experience working directly with customers
Proficient in Microsoft Office Suite of programs
Experience with lean processes and tools
Values a diverse and inclusive work environment
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers.
Join our diverse team to innovate, solve problems, have fun and thrive.