Quality Analyst with Portuguese
Cognizant Technology Solutions
Krakow, Poland
‎5 godz. temu
source : Europe Language Jobs

Description

  • Quality Analyst will be responsible for : Conducting remote & live audits of casesEvaluating the resolution provided by the agent based on the quality audit checklistProviding feedback to associates on daily tasksCreating dashboards on audit performanceIdentifying knowledge gapsSuggesting improvement plans and providing refresher trainingsWorking closely with TL to drive team performance across process and locations Preferred : Previous Quality Analyst experienceExperience in feedback delivery &
  • feedback managementProven track of self development and team development activities Shifts : Shift timings : Flexible shifts (including night shifts)

    Requirements

  • Requirements, key Skills and Experience : C1 / C2 Level of Portuguese and English (spoken & written)C1 / C2 Level of any other European Language (spoken &
  • written) will be an assetProblem solving capabilities and analytical skillsExcellent communication skillsExcellent time management skillsTeam player &
  • ProactiveKnowledge of basic quality tools (Google Sheets)Able to drive quality initiatives in the team

    Offer

  • We offer : Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathState-of-the-art office facilities in a convenient location in CracowTraining &
  • development opportunitiesCompetitive salary with cafeteria benefits

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