Network Support Engineer II
F5 Networks
Warsaw Support Centre
4 d. temu

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Businesses depend on apps. Whether it’s apps that help connect businesses to their customers or apps that help employees do their jobs F5 makes sure that those apps are always available and secure, anywhere.

The world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands rely on F5 to stay ahead of security, cloud and mobility trends.

We are looking for engineers who are curious, have excellent troubleshooting skills, are passionate about learning, and have a strong customer service ethos.

Position Summary

Our Network Support Engineers provides remote technical support on our products to F5 customers and partners. They own multiple, diverse and often complex cases.

These cases require in depth troubleshooting, analysis of data and effective customer collaboration to bring to a successful resolution.

Responsibilities

  • Provides Level 1 and Level 2 technical support to solve and resolve hardware and software issues on F5 device
  • Actively collaborates with peers solving issues
  • Dedicatedly and effectively communicates status, plan-of-action, and resolution of issue
  • Provides F5 customers and partners with a consistently high-quality support experience
  • Participates in ongoing training with F5 products and related technologies
  • Maintains high schedule consistency (work hours and on-phone time)
  • Effectively handles case customers concern to tier 3 (Engineering Services) while maintaining customer communication
  • Handles multiple cases and prioritizes based upon customer and business needs
  • Follows standards-based processes defined in F5’s Quality Management System (QMS)
  • Performs additional projects as required
  • Qualifications

  • Minimum 3-4 years’ experience in a technical support role, working with relevant technologies
  • Support experience with enterprise-level corporate customers in production environments preferred
  • BA / BS degree or equivalent experience preferred
  • Hands on technical experience with and very knowledgeable on LAN / WAN operations, Network protocols, UNIX or Linux Operating systems, and / or networking hardware required.
  • Intermediate understanding of TCP / IP protocols and the OSI model
  • Proficient with Windows OS
  • VLAN setup and implementation.
  • Knowledge of DNS protocol / BIND
  • Able to work with moderate supervision
  • Consistent record in a team environment
  • Experience with NetApp / EMC and other data storage systems preferred (for Data Solutions focus)
  • Experience with WAN optimization applications a plus (for WANOpt focus)
  • Experience with Siebel Case Management (SCM) preferred
  • Analytical thinker with strong attention to detail
  • Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
  • Must be able to relay technical information to customers with varying skill levels
  • F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

    LI-GO1

    The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

    Aplikuj
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Kontynuuj
    Formularz wniosku