Description : Can you see yourself working for one of the most admired, top performing and fastest growing companies in the world?
You are fluent in FRENCH and are looking for a new opportunity to put your excellent communication and people management skills to good use?
If yes, Cognizant is looking for dynamic and fast-learning talents such as yourself. Your main responsibilities : Provide overall team supervision and ensure consistent quality of service deliveredProvide excellent team leadership and ensure that the team is trained and confident with the domainPrepare and implement action plans to drive process improvements.
Deliver high quality of extraction consistently and ensure process compliance.Develop domain expertise and work like an SME.
Challenge what seems not right!Perform high quality RCAs to identify the root causes of repeating / high severity issues.
Requirements : Skills and Qualifications of the ideal candidate : Language Skills : French - C1 / C2 (written), EnglishPreferable-
technical support experience in online industry (2 to 3 years) preferably with processes related to data curation / extractionProven leadership skillsAbility to coach and mentor team members, support new joinersProvide regular updates and reports with regards to process specificsGood knowledge of websites, and how to navigate to obtain desired informationExcellent Communication Skills (both written & oral)Decision making skillsStrong Logical / Analytical skills (cognitive ability)Focus on accuracy / eye for detailsExcellent time management skills, most workload involves fluctuationExtremely proactive and organized with a track record of success in a team environment Offer : We offer : Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathState-
of-the-art office facilities in a convenient location in CracowTraining & development opportunitiesCompetitive salary with cafeteria benefits