Implementation Specialist for Marketing & Sales
Kraków, Małopolskie, Poland
8 d. temu

Tasks :

Typical responsibilities may include, but are not limited to, the following :

  • Define, manage and coordinate global processes, use cases, content management and master data governance procedures (e.g. pricing strategy).
  • Support Business Coordinator and the project team to define a project scope and plan and ensure that implementation project timelines are met and scope delivered.
  • Perform and manage activities to support local businesses implementation projects including tasks such as system configuration and integration support aligned with business process and use cases.
  • Collect and prioritize system requirements; work with systems business analysts / architects / development leads through the entire release management process (design, development and test phases).
  • Participation in systems integration scope defining and coordinate activities to get local ERP Systems (mainly SAP) integrated with a global platform.
  • Coordinate / support test scripts preparation; Coordinate and participate in testing activities, as defined by the release schedules (both systems regression and new functionalities testing).
  • Coordinate and provide trainings on-line and on-site as required; prepare training materials.
  • Effectively communicate to steering committee, reference teams and stakeholders (including production migration plans, news, announcements, implementation metrics / KPIs)
  • Ensure that local units are trained on the support model. Act as level 2 support , answering questions from key users. Monitor, follow up reported issues and escalate high priority issues.
  • Proactively work with Service Level Managers, Group Implementation Management and Business Unit to ensure adequate staffing and resource availability to support implementation needs
  • Requirements :

  • Experience in a similar role (>
  • 3 years)

  • Bachelor’s degree or equivalent experience in IT
  • Fluent spoken and written English
  • Strong project management skills preferably within IT and business process management
  • Strong cultural awareness and works well across different cultures
  • Knowledge of application development processes and IT service management concepts (ITIL) being a plus
  • Ability to promote a team environment
  • Strong negotiation, facilitation and consensus building skills
  • Global travel required (up to 25%)
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