Client Service Support Senior Specialist, SA
State Street Corporation
Krakow
18 d. temu

Management of Service Delivery

  • Takes leading role with Team Supervisor in liaising with other sites on all aspects of service.
  • Take responsibility for the quality and timeliness of service to assigned clients.
  • Perform and monitor quality and internal controls for all team deliverables.
  • Continually evaluate current processes to strive for increased efficiency.
  • Plan and manage the daily processes and the effective utilization of resources.
  • Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and Officer informed .
  • Record the issue in the issues log and track progress.

  • Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required.
  • Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
  • Ensure documentation exists for any client-specific procedures.

  • Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried out.
  • Record the error in the errors log and track progress.

  • Ensure adherence to Company and Departmental policies and procedures.
  • Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.
  • Participate in the development, testing and implementation of new systems and products.
  • Assist with planning and management of all relevant project work.
  • Manage Relationships

  • Maintain close contact with Officer, briefing him / her on all issues and problems both actual and potential.
  • Develop and maintain good relationships with relevant colleagues in service support departments and contacts in Donor Sites.
  • Act as focal point for contacts and meetings with other departments and external contacts.
  • Participate in Service Reviews and ad hoc client / donor site meetings.
  • Act as a source of technical expertise on State Street systems.
  • Ensure appropriate training is provided for the team.
  • Responsibilities :

  • Experience in a Fund Accounting environment is necessary.
  • Very good working knowledge of Excel.
  • Strong verbal and written communication skills.
  • Strong analytical skills.
  • Ability to perform effectively within strict client deadlines.
  • Excellent English skills.
  • Ability to work under pressure and to tight deadlines
  • Attention to detail crucial
  • Methodical and organized
  • Team player
  • Ability to work on own initiative
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