Job Description Summary
In this role, the Commercial Excellence Manager will drive all aspects of the Commercial Excellence framework. They will work closely with Regional Sales Representatives, Sales Managers, and Commercial Leadership to optimize commercial processes and identify opportunities to leverage analytics and digital tools to increase sales productivity and growth.
They will also partner with key technology and engineering teams to develop and build strategic roadmaps for the next generation of Commercial Excellence tools and capabilities.
This role will also be expected to provide strategic viewpoints and actions to leadership, in partnership with marketing, finance, and other functional teams to drive change and growth.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
In this role, you will :
Develop deep commercial expertise across one or more regions, business units, markets, sales processes, and / or customer groups.
Uses prior experience and acquired commercial expertise to execute on strategic imperatives and deliver outcomes
Partner with sales managers, field sales personnel, and sales enablement leaders to evaluate and define gold standard in functional processes using Lean methodology
Assist in the roll-out of new concepts and processes for strategic initiatives
Leverage expertise and communication skills to drive deployments and oversee initiatives to the regions
Work closely with stakeholders and partners to define, measure, and improve Key Performance Indicators (KPIs) to drive improvement of processes and digital tool value
Act as a strategic partner to Commercial Leadership and digital engineering teams to provide process and voice of customer (VoC) insights and defined actions, based upon interactions with field end users and interpretation of data
Utilize available reporting stack (Salesforce.com, Einstein Analytics) to design / utilize reports and dashboards to provide commercial intelligence and insight, in partnership with Digital engineering & technical product management teams
Act as a key subject matter expert for how the business utilizes commercial tools that are in your scope.
Prioritize continuously in accordance with the understanding and validation of customer problems and needs. Engage frequently with end users & stakeholders to provide solutions aligned to persona needs
Provides informal guidance to new team members. Explains complex information to others in straightforward manner
Demonstrate expert level skill in problem decomposition and ability to navigate through ambiguity
Demonstrate superior persuasion and influencing skills that ensure alignment between customer / stakeholders, technical product managers, and development team
Demonstrate excelling business acumen, know latest industry trends, and is considered an internal expert on the processes and products as well as the associated competitive landscape
Actively measure and review adoption / usage for key products and partner with technical product managers to ensure feature / product alignment to business process & benefit / outcome.
Drive measurement of these outcomes through W2W product lifecycle
Mentor junior team members
Qualifications / Requirements
Advanced experience in Sales & Commercial Excellence.
Bachelor’s degree in computer science or a business administration related computer field
Excellent problem solving / analytical capabilities
Excellent negotiation and influencing skills
Must be willing to travel (Approx. 25%)
Proficient with Microsoft Office software
Experience working with Commercial tools such as Salesforce.com and Apttus
Experience with Business Intelligence or Data Visualization tools
Experience working with a field sales force and / or with Commercial processes
Experience with Aha, Rally or similar tools
Familiar with Agile Methodology
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
Established project management skills
Certified Lean Expert, Black Belt or Master Black Belt (and / or experience working with Lean principles)
Proven ability to be both strategic and tactical
Aptitude in critical thinking and problem solving
Strong teamwork and collaboration skills
Background in influencing cross-functional teams toward execution of a strategic initiative
Independent, self-directed, with a strong attention to detail
In-depth understanding of key business drivers; uses this understanding to accomplish own work. Ability to understand how work of own team integrates with other teams and contributes to the overall initiative success
Demonstrates the initiative to explore alternate approaches to solving problems; able to think creatively to find solutions
Skilled in breaking down problems and documenting problem statements in easy to understand form
Business Acumen :
Background in influencing cross-functional teams toward execution of a strategic initiative. Experience working with a field sales force
Skilled in negotiation to align stakeholders / partners and communicate a single synthesized perspective to technical teams.
Balances value propositions for competing stakeholders
Relentlessly pursues a better way; adopts Lean mindset to constantly look for improvement & optimization opportunities within product space and broader
Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
Understands when change is needed. Participates in functional and business strategy planning
Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
Personal Attributes :
Able to effectively direct others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an .
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided : No